| A |
Thank you for calling Jay’s Technical Support. |
| B |
Hi. I’m Emily Mollison from ABC Tours.
There’s something wrong with the printer in our office. Could you ( 19 )? |
| A |
May I ask what seems to be the problem? |
| B |
It won’t print anything.
Whenever we try, an error message appears on the screen. |
| A |
I see. We’ll send someone over right away.
What’s ( 20 )? |
| B |
It’s 220 Maple Street, Rivertown. |
| A |
Got it. We’ll be there in thirty minutes. |
| B |
Thanks. I hope it can be fixed by this afternoon. We need to print something for our clients by 4 p.m. |